Antares Vision
YOUR INSPECTION AND
TRACEABILITY PARTNER
Services & Customer Care
For pharmaceutical companies, Antares Vision offers "Turnkey" Solutions developed to be reliable, durable, ease to use, and all of which include a complete range of complementary services such as presale consultation, validation procedures, personnel training, total assistance and readily available spare parts.
 
Once the vision system is installed, line managers and operators must be put in the condition to manage it with complete security.
For this reason Antares' assistance center is structured to provide training at all levels, both on site and in our main office located in Brescia (Italy).
 
We offer:
 
  • Pre-sales activities
  • Installation, start-up and go-live of the systems
  • On-the-spot and know-how training programs
  • Documentation and validation support
  • On site and remote technical assistance
  • Preventive and planned maintenance service
  • Spare parts services
 
 
Pre-sales activities
Pre-sales consultation, including feasibility studies, return of investment analysis, Customer's samples evaluation in our laboratories to formulate the operative hypothesis, organized in a detailed user requirement specification and relative proposal.
Expert application planning on the basis of your specifications both for standard and customized requests.
 
Service Assistance
The Antares Vision Customer Service provides a broad range of after-sales services and support, which ensure top quality standards and fast problem resolution.
Our Service Department is a real efficient and prompt problem-sorlver, a foundamental source for the needs of our Customers. 
Our expertly trained teams offer customer service, repairs and maintenance and training classes, giving a real added value to Antares Vision supply.
We are at your service throughout the entire lifetime of your Antares Vision equipment.
 
Training services
We offer training of operational personnel and other site functional groups with standard and specific customized training sessions tailor-made to the requirements of your Company.
The training courses cover the functions, operation, maintenance and validation of our products. Such sessions include theoretical and practical training.
Training sessions can be held on site or at Antares Vision site.
Moreover we provide training for new employees or update your staff on our premises.
 
Spare parts
Easy provision of a loaner/replacement unit. All parts can easily be ordered mentioning machine type, serial and part numbers. Part numbers can be found in the user's manual in the spare part paragraph. The machine serial number is embossed on the machine plate and also present in the user's manual drawings layout.
 
Maintenance
After-sales Department offers preventive and planned maintenance services to help plant personnel schedule maintenance plan and avoid shutdowns.
 
Maintenance and cleaning instructions are clearly described in the user's manual. 
Qualified technical service for online trouble-shooting and online support are at your disposal, as well as specially trained local staff in our key markets.
A regular visit by one of our service technicians once a year will help you get the best performance out of your equipment, please ask us for more details.
 
Qualification and validation
Qualification and validation are basic elements of the quality assurance system of pharmaceutical manufacturers. We are able to support that process with qualification documentation and offer advice and consulting for the execution of tests.
A detailed qualification documentation, which conforms to current standards and the GAMP 5 regulations, is available for our products.
For further details, please click here.